As a Volkswagen owner, you're driving one of the most reliable cars on the
road.
But so that you can have total peace of mind, all Volkswagen vehicles under
warranty enjoy FREE 5 years Roadside Assistance.
If your vehicle has already broken down or you need immediate assistance please
call:
From Peninsular Malaysia : 1800-88-2389
From Singapore/Thailand : +603 2161 0327
24-hour roadside assistance services
When your Volkswagen is immobilised following an electrical or mechanical
breakdown, an accident, a pilot error (e.g. lack of fuel, locked keys) the 24 hour
roadside assistance service team will help you organise the following services:
If your vehicle is immobilised and cannot be fixed immediately, our Roadside
Assistance will tow the vehicle to the nearest Volkswagen service centre. For
security reasons, towing service will not be provided to an unattended vehicle.
If your vehicle has a flat tyre, our qualified technician will attempt to remove it
and install a spare tyre (if available) in a safe environment. If your vehicle does
not have a spare tyre or if the spare is not safely operable, towing service will
be provided.
This is a 24 hour, 365 days a year emergency roadside assistance service exclusive
to owners of Volkswagen cars registered in Peninsular Malaysia and enrolled in
the programme. Volkswagen Roadside Assistance is manned by a team of experienced
multi-lingual staff who will provide assistance in the event your vehicle becomes
immobilised
Telephone Volkswagen Roadside Assistance and provide the call centre staff with
your name and exact location, vehicle registration number, Volkswagen model,
contact details, description of the problem, confirmation of your house address and
proof of ownership (if required) so that the call centre staff can efficiently
coordinate assistance for you.
Volkswagen Roadside Assistance is available in Peninsular Malaysia (excluding
islands, except Langkawi and Penang), and in East Malaysia within 25km of Kota
Kinabalu, Sandakan, Lahad Datu, Tawau, Sibu, Bintulu, Miri, Kuching or on the
island of Labuan.
Yes, replacement parts and any workshop labour costs would be your responsibility,
unless covered under the manufacturer's warranty. Terms and conditions apply.
All related toll charges to be borne by the customer or the driver of the vehicle,
who called for the Roadside Assistance service. This will be paid upfront, directly
to the tow truck driver, before the car is towed out.
Volkswagen Roadside Assistance understands the frustration and inconvenience
experienced by a vehicle owner in the event of a breakdown. Our aim is to
ensure that any inconvenience is kept to a minimum. Therefore, on receipt of your
call, our fully trained call centre staff will immediately arrange for the
nearest and most appropriate service provider to assist you. The duration of
wait will depend on the availability of the assistance provider, your
breakdown location, traffic and weather conditions. During the course of the
assistance, we will maintain contact with you and provide updates of the estimated
time of arrival of the service provider.
Yes, you must be present at the breakdown location in order for assistance services
to be rendered to your vehicle. In the event of a tow, you are required to
sign a release form before your vehicle can be towed to the nearest Volkswagen
service centre.
Please ensure that you remove all your belongings from your vehicle prior to
towing. Volkswagen Roadside Assistance is not responsible for any loss or
damage to personal belongings left in the vehicle.
Volkswagen Roadside Assistance will tow your vehicle from the accident or breakdown
location to the nearest authorised Volkswagen service centre. If you request
to have your vehicle towed to a non-authorised service centre you will be
responsible for all costs associated with the towing, and you will not be
eligible for any other benefit detailed in this policy.
In order to maintain the highest level of service, all arrangement must be made by
Volkswagen Roadside Assistance. Volkswagen Roadside Assistance has an
appointed network of service providers and facilities to provide the services as
described in this policy.
Volkswagen Roadside Assistance is designed to provide emergency assistance.
However, we will gladly provide you with the contact details of the authorised
Volkswagen service centre of your choice.
Yes, Volkswagen Roadside Assistance will arrange assistance for you since this
situation could be a potential hazard if you attempt to drive your vehicle.
(i) If anyone is injured, telephone the local emergency number (police, ambulance,
fire brigade) for immediate assistance prior to Volkswagen Roadside Assistance.
(ii) If no one is injured, we recommend the following:
If due to the nature of the accident, your vehicle or other vehicles involved in
the accident are seriously obstructing traffic or causing a potential hazard, you
should contact the appropriate local authorities prior to contacting Volkswagen
Roadside Assistance. This is to ensure that the authorities are on the scene as
soon as possible
If the accident takes place in an expressway, the above applies; however you should
make use of the emergency SOS telephones that are located on the expressways.
If neither of the above points are applicable, telephone Volkswagen Roadside
Assistance. We will arrange to tow your vehicle to the nearest authorised
Volkswagen Body & Paint service centre.
Note the registration numbers of all the vehicles involved in the accident and if
possible exchange contact details and insurance information with all parties
involved including any witness.
If possible make a brief sketch or diagram of the accident scene detailing the
location of your vehicle and other vehicles involved in the accident, the
date, the time, and weather conditions.
Remove all personal belongings from your vehicle prior to towing.
Contact your insurance company at the earliest possible opportunity to inform them
of the incident and request information on claim filing procedures.
Confirm with the authorised Volkswagen Body & Paint service centre if an
estimate of repair will need to be provided to your insurance company.
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