Be a part of the
Volkswagen Passenger Cars Malaysia team
Are you seeking a new challenge in a dynamic and diverse work environment with opportunities for professional and personal growth? Look no further, cause Volkswagen Passenger Cars Malaysia (VPCM) is the right place for the next step of your career!
VPCM is the official distributor of Volkswagen cars in Malaysia, with long-term business aspirations in the region. VPCM's primary focus is on sales strategies through future products, strengthening the Volkswagen dealer network, and service availability.
As we continue to thrive in the market, we recognise that our greatest asset is our talented team. Join us at VPCM and let's pioneer the future of mobility together.
Explore our current job openings and apply today!
Please submit your CV to us at human.resources(kwfat)vw.com(kwfdot)my OR you may apply
directly on our LinkedIn job postings.
Available Vacancies
Non-Technical & IT Trainer
Location: Kuala Lumpur
Vacancy: Immediate
Job Description
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Develop and deliver qualification training on topics like customer service, communication and IT systems (eg. CROSS, Service Cube) to improve service quality in line with the brand guideline.
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Provide best practices for handling enquiries, feedback and complaints to boost customer satisfaction.
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Equip teams with skills in service management, parts inventory and sales support, focusing on efficiency and customer-centric processes.
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Assess training effectiveness and identify skill gaps to guide improvement actions.
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Collaborate with other departments to align training with organisational goals and system updates.
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Serve as a liaison between the training academy and IT teams to ensure smooth tool integration.
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Stay current with brand processes, adapting training to reflect new policies and technologies.
Job Requirements
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Bachelor's degree in Business, Education or a related field, or equivalent experience in training or aftersales support.
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Proven experience as a trainer, preferably within the automotive industry or a customer service-focused role with a sales component.
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Strong understanding of customer service best practices, parts management, dealership operations and sales techniques, including up-selling and cross-selling.
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Familiarity with automotive software systems and dealership operations (Volkswagen/Audi experience preferred).
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Excellent communication, presentation and interpersonal skills.
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Strong organisational skills, attention to detail, and a commitment to continuous learning and improvement.