Terms and conditions

Adverse weather conditions - On occasions when adverse weather such as floods, heavy thunder, and lightning challenge external resources, some operations may become physically impossible until the weather improves. During such situations, our main priority is to ensure that you and your passengers are taken to a safe place. The recovery of your Volkswagen may not be possible until weather conditions permit it.

Rights - In the case of a false statement, we shall have the right to refuse any or all benefits. In the unlikely event of a dispute arising, for which a satisfactory solution cannot be found, we reserve the right to appoint an independent third party to act as an arbitrator to resolve the matter.

Force majeure - We shall not be liable for failure to provide services under the terms of services set out in this page if such failure is caused or contributed by acts of nature, acts of a public enemy, acts of government authority or any political sub-division or any department or regulatory agency thereof or entity created thereby, acts of terrorism, orders of any court or arbitrary body, acts of any person engaged in subversive activity or sabotage, strikes, embargoes, delays due to any of the above causes or events beyond our reasonable control.

Removal of belongings prior to recovery - Please ensure that you remove all belongings from your Volkswagen prior to recovery. We will not be responsible for any loss or damage to personal belongings left in the vehicle. 

Distance - The Roadside Assistance service is applicable for 60 months will cover towing up to 150km round trip ("RSA"). For the avoidance of doubt, the applicability period of 60 months under this RSA shall not be taken in conjunction and/or in aggregate with the applicability period of any other roadside assistance services (or similar services) offered under any other Volkswagen programmes, products or services which are applicable to you (as the case may be). We reserve the right to determine, amend or vary (where applicable) any of the terms and conditions of this RSA.

Accident Towing - All accident towing costs will be borne by the customer and in accordance with the terms of the car insurance policy taken up by the customer. Any expenses or costs not subjected to coverage under such insurance policy shall be borne entirely by the customer, which will be recovered by the approved Volkswagen Dealer, during the accident repair claim process.