Is your car involved in a Service Action?
At Volkswagen, your safety is our priority, and we're committed to keeping you informed about any applicable service campaigns that may include your vehicle.
We are here to help. Please enter your VIN (Vehicle Identification Number) below to know if your Volkswagen is affected.
FAQ Heat Protection Mat Recall campaign (47U4)
Which vehicles are affected by the fault/damage?
The affected vehicles are Arteon, Passat B8, Golf Mk8 manufactured from 2019 - 2024.
What potential damages does the affected vehicles have?
The incorrect positioning of the heat protection mat can cause a connection piece to the brake fluid reservoir to melt. The brake fluid may leak and lead to vehicle fire.
What is the cause of the fault?
The heat protection mat was not positioned correctly during production due to an imprecise specification. This may lead to potential severe injury.
Can I continue to use the vehicle until it has been inspected/ replaced?
Yes, but an inspection should be promptly arranged with your preferred dealership.
Have there been cases reported by customers?
No, there were no cases reported by customers in Malaysia to date. However, for the safety of our customer, you are advised to schedule for an inspection or book a service via the Volkswagen Cares app as soon as possible.
Can the driver recognize the fault?
The fault can be recognized by the driver if the brake warning light is on. This indicates that the brake fluid level is too low.
What precisely does the repair involve and what is done to prevent this fault/damage from recurring?
The Brake Master Cylinder replacements will be carried out if the connector is physically deformed.
How long does the repair take?
Depending on the scope the repair takes up to 2 hours. This exercise will be at no cost to the customers.
Do I have to make an appointment?
Yes. Please contact your preferred dealership to schedule for an inspection or book a service via the Volkswagen Cares App.
How can I check if my vehicle is affected?
Visit the Volkswagen Malaysia website here, and key in your Vehicle Identification Number (VIN) to see if your vehicle is affected.
Where can I locate my Vehicle Identification Number (VIN)?
The VIN number is located at the bottom left of the front windscreen of your Volkswagen.
FAQ Takata Airbag Recall Campaign
(69EJ & 69BQ)
Which vehicles are affected by the fault/damage?
The affected vehicles are Golf GTI, EOS, Passat CC, Polo and Vento, manufactured from 2010 - 2014 and Beetle vehicles manufactured from 2012 - 2014.
What potential damages does the affected vehicles have?
According to information provided by the manufacturer Takata, the gas generator of the affected Takata front airbags may rupture when the airbag is triggered during an accident. As a result, metal pieces of the gas generator can eject through the passenger compartment and severely injure the occupants.
What is the cause of the fault?
The failure of the front driver airbag housing generator is caused by deterioration of the generator's propellant due to high air humidity and temperature fluctuations over a long period of time.
Can I continue to use the vehicle until it has been inspected/ replaced?
Yes, but an inspection should be promptly arranged with your preferred dealership.
Have there been cases reported by customers?
No, there were no cases reported by customers in Malaysia to date. However, for the safety of our customer, you are advised to schedule for an inspection or book a service via the Volkswagen Cares app as soon as possible.
Can the driver recognize the fault?
Unfortunately, the driver will not be able to recognize the fault.
What precisely does the repair involve?
The gas generator of the front driver airbag will be replaced. This exercise will be at no cost to the customer.
What is done to prevent this fault/damage from recurring?
The damaged airbag will be replaced with an improved propellant for the gas generator.
How long does the repair take?
Depending on the scope the repair takes up to an hour, depending on the scope. This exercise will be at no cost to the customers.
Do I have to make an appointment?
Yes. Please contact your preferred dealership to schedule for an inspection or book a service via the Volkswagen Cares App.
How can I check if my vehicle is affected?
Visit the Volkswagen Malaysia website here, and key in your Vehicle Identification Number (VIN) to see if your vehicle is affected.
Where can I locate my Vehicle Identification Number (VIN)?
The VIN number is located at the bottom left of the front windscreen of your Volkswagen.
FAQ Voluntary Recall Campaign 35E5
Which vehicles are affected by the fault/damage?
For Malaysia, affected models are; Polo 6R, Scirocco, Golf Mk6, Golf Mk7, Beetle, Cross Touran, Jetta, Passat B7 and Passat CC which produced between 2011 - 2015.
Where can I check to see my car if affected?
The nationwide campaign will be executed in phases in order to manage the number of cases, and notification to identified owners will be conducted by mail with immediate effect.
Alternatively, owners are encouraged to visit the Volkswagen website to check if their vehicle is involved in the recall or call Volkswagen customer care at 1800-18-8947 for further information.
Do I have to make an appointment?
Yes, an appointment should be made promptly. However, do note that there might be a waiting period involved for the owner to schedule the appointment.
Where can I make an appointment?
Appointments can be made on the Volkswagen website, via the VW Cares mobile app, and by calling your respective dealers.
How long is the waiting time for me to get an appointment?
The waiting period to get an appointment will depend on the dealer capacity, and our dealers will do our best to accommodate your vehicle.
How long will the inspection and repair take?
The inspection and repair of the vehicle may take up to six hours.
Will I have to pay for this?
All costs will be borne by Volkswagen.
Which fault/damage do the affected vehicles have?
Over time a leak in the pressure accumulator can occur.
What repercussions will the damage have on my vehicle? What can happen?
In individual cases, the failure of a component can lead to pressure loss in the hydraulic part of the gearbox, interrupting the power transmission between the engine and the gearbox.
What is the cause of the fault?
A production fault as part of the mechanical treatment leads to the reduced strength of a component within the hydraulic system.
What precisely does the repair involve?
The pressure accumulator is checked and if necessary, the faulty components are replaced.
Can I use my vehicle till it is checked/repaired?
Yes, the vehicle can be used till the check is performed.
Can the driver recognize the fault?
Yes, a drop of the pressure in the gearbox hydraulics is indicated to the customer by a warning lamp in the dash panel.
What if my car has not been serviced at an authorised service centre, will it still be considered part of this recall?
Yes, your vehicle is still considered as part of this recall.
My warranty has expired, am I still eligible to get my parts replaced?
Yes, your vehicle is still considered as part of this recall.
Once my parts has been replaced, what is the warranty period for it?
The replaced parts will be entitled to a 2-year parts warranty.
If my car is not affected, can I still get it checked just to be safe?
This will not be necessary.
My car had this issue previously and I have paid to resolve it. Do I get compensated as this is a official recall ?
No VPCM will not compensate. Your car pressure accumulator will be checked and repaired to the latest level.
Are there enough spare parts available for this recall?
Yes, the parts are available. However, you need to make an appointment for the inspection and replacement (if necessary).
What if it takes more than one day, will I be given a courtesy car?
We cannot guarantee a courtesy car at the moment, please check with you respective dealer.
